Responsible Gaming at
viptaka 23 — Play Safe, Play Smart

1 Our Commitment to Safe Gambling

At viptaka 23, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable, voluntary form of entertainment, and we recognise that for a small number of players it can become a source of harm. Our commitment is to ensure that every player on the viptaka 23 platform has access to the tools, information, and support they need to make informed decisions about their gambling activity.

Our platform is designed for adult players aged 18 and above in Bangladesh who choose to engage with casino games, cricket betting, slots, and live dealer products as a leisure activity. We take active steps to prevent underage access, detect early signs of problem gambling, and provide clear pathways to professional help for anyone who needs it. These efforts reflect our belief that a sustainable, trustworthy gambling platform is one that puts player welfare first.

viptaka 23 trains all customer-facing staff on responsible gaming awareness, maintains automated monitoring systems that flag unusual or high-risk account activity, and reviews our responsible gaming policies on a regular basis to ensure they remain current and effective. We also partner with information resources that provide independent advice and support to players across Bangladesh and beyond.

2 18+ Age Restriction Policy

viptaka 23 operates a strict 18+ age policy with no exceptions. Access to all gambling products — including sports betting on BPL and IPL cricket, live casino tables, slot games, and the Wild Bandito game — is exclusively reserved for adults who are 18 years of age or older at the time of registration. 18+

How We Verify Age

Age verification is performed at two stages: first, through a self-declaration at the point of registration where the player confirms their date of birth; and second, through mandatory Know Your Customer (KYC) document verification before any withdrawal is approved. Accepted identity documents for KYC include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued birth certificate accompanied by a supporting photo ID.

Protecting Minors

viptaka 23 strongly encourages parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. We recommend the use of parental control software that can restrict access to gambling-related websites on shared devices. If you believe a minor has accessed or is accessing the viptaka 23 platform, please contact our support team immediately at [email protected] so that we can take immediate action.

Any account found to belong to a player who was under the age of 18 at the time of registration will be closed immediately. All funds deposited by an underage player will be returned in full, and all winnings generated during the period of underage play will be forfeited. viptaka 23 reserves the right to report suspected underage gambling to the relevant authorities.

3 Deposit and Spending Limits

One of the most effective tools for staying in control of your gambling expenditure is setting clear financial limits on how much you can deposit into your viptaka 23 account within a defined time period. viptaka 23 allows every player to set deposit limits independently, directly from the Responsible Gaming section of their account settings. No minimum or maximum limit amount is imposed by the platform — you are free to set a limit that reflects your personal budget and financial circumstances.

Available Limit Types

If you reduce an existing limit, the new lower limit takes effect immediately — it cannot be overridden or bypassed during the cooling period. If you request an increase to an existing limit, a mandatory waiting period applies (as shown in the table above) to prevent impulsive decision-making during or after a gambling session. This cooling period is intentional and cannot be waived.

How to Set a Deposit Limit

• Log in to your viptaka 23 account.
• Navigate to Account Settings → Responsible Gaming → Deposit Limits.
• Select the limit type (daily, weekly, or monthly) and enter your desired limit in Bangladeshi Taka (৳ BDT).
• Confirm the limit. The system will display the effective date and time.
• You will receive a confirmation notification via SMS and email once the limit is active.

If you need assistance setting a deposit limit, contact our support team at [email protected]. A support agent can apply the limit on your behalf while verifying your identity.

4 Time-Out and Cool-Off Periods

A time-out is a short-term break from gambling designed for players who feel they need a pause without committing to a long-term self-exclusion. During a time-out, your viptaka 23 account is temporarily suspended: you cannot log in, place bets, make deposits, or claim bonuses. Any pending withdrawals will continue to be processed normally during the time-out period.

Available Time-Out Durations

A time-out cannot be cancelled or reversed before the chosen period expires. Once the period ends, your account is automatically reactivated. If, at the end of a time-out, you feel you still need more time away from gambling, we encourage you to either set a new time-out or consider activating a longer self-exclusion.

All marketing communications — including SMS promotions, seasonal bonus offers (such as Eid promotions and BPL cricket betting specials), and email newsletters — are paused immediately when a time-out is activated. Marketing will not resume automatically when the time-out ends; you must opt back in through your notification preferences if you wish to receive them.

5 Self-Exclusion Programme

Self-exclusion is a formal, longer-term measure for players who feel that their gambling has become, or is at risk of becoming, problematic. When you self-exclude from viptaka 23, your account is fully disabled for the duration you choose. Unlike a time-out, self-exclusion is not a casual break — it is a serious commitment designed to provide meaningful distance from gambling during a period of concern.

Self-Exclusion Durations

• 6 months — Minimum self-exclusion period. Suitable for players who want a significant break and are not yet ready to commit to a permanent closure.
• 1 year — A full-year break, giving players time to assess their relationship with gambling and seek professional support if needed.
• 3 years — An extended exclusion for players who require a longer period of recovery and reflection.
• Permanent — A permanent, irreversible closure of your viptaka 23 account. Suitable for players who have made a firm decision to stop gambling altogether. Permanent exclusions cannot be reversed under any circumstances.

How to Activate Self-Exclusion

• Contact Support Email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and the exclusion duration you wish to activate.
• Identity Confirmation A support agent will verify your identity using your registered mobile number and account details. This step ensures the exclusion is applied to the correct account.
• Exclusion Activation Your account is disabled within 24 hours of a confirmed request. You will receive an SMS and email confirmation once the exclusion is active.
• Marketing Suspension All promotional communications are stopped permanently for the duration of the exclusion. For permanent exclusions, your data is flagged to prevent any future re-registration attempts.
• Pending Balance Any verified balance remaining in your account at the time of self-exclusion will be returned to your registered bKash or Nagad number within 5 business days.

6 Recognising Problem Gambling

Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or professional life. It does not always involve gambling large amounts of money — the defining factor is the impact that gambling has on the individual's wellbeing and daily functioning. Recognising the early warning signs is the first step toward regaining control.

Common Warning Signs

Consider whether any of the following statements apply to your recent gambling behaviour. If you answer "yes" to two or more of these, we encourage you to speak with a support professional or contact the viptaka 23 responsible gaming team.

7 Player Support Tools

In addition to the self-service responsible gaming controls available in your account settings, viptaka 23 provides direct support through our player care team. Our responsible gaming specialists are trained to handle sensitive conversations with empathy and discretion, and can assist you with activating any of the tools described in this guide.

8 External Help and Resources

viptaka 23 strongly encourages any player who is concerned about their gambling behaviour to seek support from independent organisations. These resources are free, confidential, and available in English. Speaking with a professional counsellor or joining a peer support group can be a transformative step toward recovery.

Recommended Approaches

• Gamblers Anonymous (GA): An international peer-support fellowship for people with gambling problems. GA meetings follow a 12-step recovery programme and are available in many countries. Information is available in English at the GA international website.
• National Problem Gambling Helpline: Many countries and regions operate dedicated helplines staffed by trained counsellors. Search for the helpline operating in your area of Bangladesh for confidential, free telephone or chat support.
• GamCare: An internationally recognised provider of information, advice, and support for anyone affected by gambling harms. GamCare's online resources are available in English and include self-assessment tools, a live chat service, and a network of specialist treatment providers.
• BeGambleAware: An English-language resource providing guidance on how to gamble safely, how to recognise problem gambling, and how to access support services. The BeGambleAware website includes a free online chat service and a self-help toolkit.
• Local mental health services in Bangladesh: Kaan Pete Roi and the National Mental Health Helpline (Kistry) provide mental health support services in Bangladesh. A mental health professional can help address the underlying emotional factors that contribute to problem gambling.